Having started her professional journey at The Office of the Ohio Consumers’ Counsel (OCC) as a legal intern in 1982, 莫林·威利斯, J.D. ’83, is now the agency director. She officially stepped into the position on October 1, 2023. Through decades of relentless dedication to public interest and utility 法律, 威利斯 has consistently championed consumers, tirelessly advocating against formidable "法律yered-up utilities."
“I really am very honored and thankful. It [agency director] feels to me like it’s the pinnacle of my career. I strongly believe that the people in our agency are our greatest asset. They are the people that help give a voice to our consumers,” said 威利斯. “One of our biggest objectives is to preserve and protect our at-risk consumers. We have a lot of low-income customers, and sometimes they can’t afford to pay their utility bills, or in order to pay their utilities, they have to forgo paying other bills or even go without food.”
近年来, Ohio residents have faced heightened challenges with increased rates of COVID-19 and job losses. Against the backdrop of a nationally rising cost of living, 威利斯 and the OCC have witnessed a surge of consumers facing difficulties.
在蒙哥马利县, 代顿电力和光公司在哪里, 现在是俄亥俄州, 运营, one-third of consumers live at or below the poverty level. My recollection is that those are 2019 figures. The need is great, and the consumers really need someone to protect and advocate for them. The OCC goes into cases and we argue about affordability, whether there can be more relief for consumers through bill payment assistance or moratoriums on disconnections during the winter months. We’re in very uncertain and unsettling times, especially for power. Electricity prices have gone up quite a bit lately, and affordability of rates is a big issue for us.”
成立于1976年 OCC was “established as a statutory representative of residential consumers.” The agency boldly represents consumers in crucial proceedings before the Public Utilities Commission of Ohio, 联邦监管机构, 上诉法院, and the Ohio General Assembly. 值得注意的是, the OCC vigilantly monitors public utilities, ensuring strict adherence to regulatory standards that safeguard consumer protection. The OCC also plays a pivotal role in empowering consumers through educational initiatives, providing valuable insights into utility issues impacting their bills and overall service quality.
“We want consumers to be informed so they can make educated decisions about their electric and gas supply. Right now, in Ohio you have a choice,” 威利斯 said. Ohio consumers can compare suppliers and make wise 能源的选择 by using the resources available through OCC.
植根于她的法律专业知识, 威利斯 attributes her foundational knowledge to her education at 威尼斯人平台法学院. The insights gained in lecture halls and the 法律 library continue to guide her in effective problem-solving today.
“I had really good instructors at 资本. I found them to be challenging and what they drove home was that 法律 is about solving problems. It’s a very practical approach. 法律yers are problem solvers,” 威利斯 said.
One of the issues that 威利斯 is working to fix as agency director is 消费者退款. The OCC states that Ohioans have been denied $1.5 billion in electric refunds since 2009.
“The 法律 in Ohio is unfortunate. Even if the court supports our stance that the charge appealed by the OCC was un法律ful, our consumers won't receive a refund for the money they paid. There exists a legal precedent dating back to a 1957 case that prohibits the retroactive retrieval of funds collected from consumers,威利斯解释道. “This has been an effort for many years from our agency, but I’d like to get refunds for our consumers. It’s a very big concern for us, and I feel it needs a legislative fix.”
威利斯 emphasized, "It takes courage to be in this position. Just do the right thing, that’s what I strive to do for Ohio consumers.”
For more information about 威尼斯人平台法学院, visit http://www.Law.Capital.edu/.
To learn more about The Office of Ohio Consumer’s Counsel, visit http://www.occ.ohio.gov/.